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Link: https://support.engagement.dimelo.com/contents/64e67f93bd0e544a966d3978 UID: 2001209020 RC Phone Number: (801) 566-6433 Customer Name: Chris Call Company Name: D. Randy Smith Call back #: (801) 619-6790 Email Address: ccall@medonegroup.com Number of DLs: 193 Account Verified (Admin): Y Ext. # 6790 Issue / Customer Request: Where did the "validate rules" option go? Also I am not happy with the UI change for the custom rules or the call handling TS Performed: Complete step-by-step documentation Guided the cx and showed where the custom rules were Infromed the "Validate rules" option is only available for company and call queue rules Recommended to submit the feature in ideas.ringcentral.com Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19864172 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support