Untitled Note

For Natalie | - Resolved by Jam Case ID: 23247849 inContact ID : 506781777055 User ID: 1666596027 RC Phone Number: 17862206622 Customer Name: Natalie Company Name: Innovation Senior Living, LLC Call back #: 8633812168 Email Address: ED@southernlifealf.com Number of DLs: 50 Account Verified (Admin): No Issue / Customer Request: • unable to receive phone calls TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23247962 inContact ID : 506781788215 User ID: 191158031 RC Phone Number: 19739254111 Customer Name: Anna Aikens Company Name: Podiatry Center of NJ Call back #: (973) 861-1324 Email Address: annaa@podiatrycenternj.com Number of DLs: 53 Account Verified (Admin): Yes | Ext. # 106 Issue / Customer Request: • need assistance how to listen to calls TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: 23247962 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: It was very good! SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23231261 inContact ID : 506781805345 User ID: 62416937004 RC Phone Number: 1 (614) 4581160 Customer Name: Marisa Horton Company Name: ZSG Talent Call back #: (614) 458-1151 Email Address: marisa@zsgtalent.com Number of DLs: Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • calling about case 23231261 • wants to provision another phone • while gather details phone is already working as per customer • self resolved • end of call TS Performed: Complete step-by-step documentation • • • • • Extension: Danyon Hempy - Ext. 124 Digital Line: (614) 859-1350 Model: Polycom VVX 450 Business IP Phone Serial Number: (614) 859-1350 Is the customer on the same location as the device? Yes Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23228761 inContact ID : 506781819352 User ID: 59987825 RC Phone Number: 2256 Customer Name: Wendy Lopez Company Name: Aperto Property Management Call back #: (949) 617-2256 Email Address: wlopez@apertopm.com Number of DLs: 67 Account Verified (Admin): Yes | Ext. # 10672 Issue / Customer Request: • calling about case 23228761 • • • • • • • after an hour 9496172256 TS Performed: Complete step-by-step documentation • yanked case 23228761 • checked case notes • customer said that the phone is not functioning • it keeps on rebooting • she said that the issue started when someone from our team helped her when she called yesterday • checked device status on admin portal • device is showing online • after few minutes it showed offline • customer is not on the location where the affected phone is • advised customer that she need to be on the site where the device is so we can troubleshoot and re-provision the device • customer is upset • insisted to ts even if she is not on the location • no one is available on the site where the phone is as per customer • requesting for callback from someone after an hour • leaving the case open • end of call Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23248789 inContact ID : 506781842464 User ID: 2050506011 RC Phone Number: 17572485973 Customer Name: Gerard Gnade Company Name: Prosper Insurance Call back #: (815) 277-8511 Email Address: ggnade@evertreeinsurance.com Number of DLs: 120 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • wants to remove 7 or 8 licenses on the account • connect the customer over to CERT • agent's name : • TS Performed: Complete step-by-step documentation • assisted phone number (757) 802-4506 from extension 1059 to 1142 • guided customer • removed • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23249547 inContact ID : 506781877773 User ID: 2433367020 RC Phone Number: 1 (706) 6373264 Customer Name: Cat Stewart Company Name: Aurora Mauldin LLC Call back #: 4049920079 Email Address: cstewart@covenantpropertyservices.com Number of DLs: 550 Account Verified (Admin): No Issue / Customer Request: • when someone call on website not 101 >> 102 >> 103 • when someone dialed the main number 1 (706) 6373264 calls should be forwarded to extensions 101 102 and 103 • also, during after hours calls are not being directed to their voicemail after hours TS Performed: Complete step-by-step documentation • customer unable to verify account • can't access admin portal to update SQ since she don't know the password and to not have access to e-mail on file to reset it • insisting to me to update the e-mail on my end so she can reset it • said that she is the new manager and they don't have the information or contact on the previous manager of the company • reached out to FS and advised that this is for account dispute since the former super admin no longer connected to company • created CIF case 23249728 • advised customer that her AM will reach out to her • customer refuse and wants to talk to supervisor • inform her that even if I connect her to supervisor we will not be able to make any changes since account is not verified • customer insisted to talk to supervisor • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23251482 inContact ID : 506782004680 User ID: 636105004 RC Phone Number: 18886653830 Customer Name: Dennis Shresta Company Name: Slooce Technology Incorporated Call back #: (858) 525-1000 Email Address: dennis.shresta@sloocetech.com Number of DLs: 0 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • need to set-up after hours voicemail TS Performed: Complete step-by-step documentation • guided customer how to record custom greeting • created after hours IVR || After Hours IVR (Ext. 1002) • created message only extension for after hours || After Hours Option 1 (Ext. 6) and After Hours Option 2 (Ext. 7) • added e-mail address notification contact@sloocetech.com and support@sloocetech.com • added SMS notification 4082396036@txt.att.net | 4084312412@txt.att.net | 4153128243@txt.att.net • test call • tested working • issue resolved • no other concern • case closure confirmed • end of call Resolution: How the issue was resolved • created after hours IVR || After Hours IVR (Ext. 1002) • created message only extension for after hours || After Hours Option 1 (Ext. 6) and After Hours Option 2 (Ext. 7) • added e-mail address notification contact@sloocetech.com and support@sloocetech.com Case Number: 23251482 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ****************************************