For every minute spent organizing, an hour is earned
said Benjamin Franklin, one of the Founding Fathers of United States of America. From centuries, humans have organized their routines by using a pen and paper. Being organized brings out efficiency in work and reduces stress. But a pen and paper is not used only for organizing your lifestyle. Hundreds and thousands of papers have absorbed words of wisdom, kindness, knowledge and compassion. Writing is not always academic. From to-do lists to books, different combination of words are used by individuals throughout their lives. With the incorporation of technology in every part of human life, writing has also shifted to smart gadgets and when we talk about writing, online notepads, often called e-notepads, are a must use. An online notepad is a modern form of notepad available on the web that can be used to produce various forms of text.
Users have several benefits of using an online notepad. Imagine sitting in the waiting lounge at the dentist’s clinic and suddenly the bright idea for which you were brainstorming since days comes to your mind out of nowhere. The need to note it down somewhere is vital but you have nothing to write on. But there is one thing you carry anywhere you go and that is your mobile phone. So you just take it out, go to the browser and search for an online notepad. The search engine provides you with a variety of options to choose from. By clicking on a web address, you open an online notepad where you jot down your idea and it is saved for eternity. A few hours later, you are sitting in your cozy bed with your laptop and your phone is a little too far to reach from the bed. As procrastination is a part of a hard-working person’s life, instead of getting up after a long day at work, you open the browser on your laptop. Next, you login to your online notepad and there are your notes, saved for your later use! That is how online notepads work.
Talking about the benefits of using an online notepad, below are few points that you might consider while choosing.
first one is that there is a variety of online notepads available on the internet from simple to advanced ones. You can choose any online notepad from several available options that suits your needs. Advanced online notepads have many features that are offered by Microsoft Word. Even the simplest online notepads provide the options of cut, copy, paste, undo, redo, word and character count. With advanced online notepads, users can explore features such as text formatting, alignment, font size, font style, font color, inserting media, tables and much more. Some advanced online notepads also have spelling checker, grammar checker, plagiarism checker and option to paraphrase the content. A few of them support more than one kind of file formats and permit users to convert PDF files into editable text. Online notepads with the dictate keyboard option permits users to write without typing. Whatever the user speaks is written in the notepad saving users from the hassle of typing along with saving their time.
Accessibility is another major benefit of an online notepad. It can be accessed from any smart gadget to access the same data, provided that you have made an account on that online notepad site. Without an account, you can only access the data from the device you saved it. Online notepads can be used on mobile phones, laptops, mac books or any smart gadget of your choice at any place and time.
Your data is saved for eons and chances of data loss are little to none. You might lose your gadget but your data is saved in the notepad and you can access it from any other gadget. Chances of data theft are also decreased to minimal if you use a password protected online notepad. Data can be organized in different files and each file can be given a unique title. The next time you need that specific data, just search the name of the file and it will pop-up on your screen, saving time. The option to re-organize the files is always available and you can revise as well as re-format the data inside the files whenever you want. Everything is present in one place saving users from the hassle of going through pages or different gadgets to find the specific data they need. You can always download the data file into your device if you want.
The most cherished benefit of an online notepad is that there is no need to download it on your phone or anywhere else, thus saving storage of your gadget. The data is stored online so you have plethora of space and you can save as many files as you want without the pressure of deleting files for freeing storage space unless you want to.
Online notepads have made data sharing much easier for users. Individuals have variety of options to share data with peer groups and colleagues. It can be shared through e-mail, Twitter, WhatsApp or Facebook, that too without the need to save the file in your device.
A less talked benefit of online notepads is that they are eco-friendly and help in saving the environment. Deforestation is a major issue faced worldwide. The paper we use in different conventional notepads and notebooks comes from the trees that are crucial to the survival of living things. Individuals can minimize the use of paper by using online notepads, thus making an environment friendly move. Many online notepads are also aesthetically pleasing for users who crave beauty.
The benefits of using online notepads are numerous. They are user-friendly and convenient to use. E-notepads always come in handy for all sorts of people, be it housewives, students, employees or entrepreneur. With all the advanced features, anyone and everyone can benefit from them to produce different sorts of writings. Therefore, adapt to online notepads for better and advanced experience in the field of writing.
Note-taking has been a part of human life since early ages. Why do individuals do that? For various purposes of course. From daily to-do-list to educational purposes, note-taking and making are essential for many individuals. It keeps your life organized and keeps you mindful of your paramount as well as minute activities.
Life is changing at a rapid pace and humans are evolving each day. Like everything else, note-making has also revolutionized over the years. A paper and a pen are not available everywhere you go, so that’s where online notepads come in handy! Just remembered something important while travelling to the market and you don’t have paper and a pen? Just open your browser and use an online notepad.
You will find various free online notepads on the internet but opting for an online notepad with password is the safest way to keep your data stored and handy for use anytime, anywhere. In today’s digitally advanced world, keeping your data safe is tough. Through an online notepad with password, you can keep tons of data safe from piracy and data theft. All you need to do is search for an online notepad with login, create an account, and voila! You are good to go. This can prove to be the simplest way to secure all types of personal and professional data on the web.
An interesting thing about free online notepads is that you can even make notes without making an account. Let’s say you don’t want to use an online notepad with login at the moment. Just open your browser, search for an online notepad and you can even save your data without making an account. The file can then directly be saved into your device and whenever you will go back to the notepad, you will find your data there. But without an account, you can only access data by going back from the same device. Thus it is better to use an online notepad with login so that you can access your data from any device.
You might think why you should opt for online notepads instead of a notepad you have on your phone or laptop. Well here are some reasons why!
There is a diverse range from online notepads with login to those with no login requirement available on the internet. You can choose any notepad that suits your demands.
Online notepads can be easily accessed at any time and place. You are not bound to use them on a specific device as they are available on the web. Therefore, you can access the same data from your phone, laptop, or even a net café. This gives online notepads an upper hand over all other forms that may be available. But remember you can only access your data from different devices if you use an online notepad with login. Otherwise, without an account, you will have to use the same device.
Online notepads have various features that can come in handy while you take notes. Along with writing, you can cut, copy, paste, undo, redo and edit your text. They also allow you to name your notes so each of your notes can have a unique title. You can sort your notes according to your wish and the option to reorganize and rearrange them is always available. If you cannot find any specific notes that you are looking for, a search option is also available on many online notepads to help you find your desired data. Just search the title you gave to that specific note and it will pop up. Many online notepads unable you to check your word count as well which can be really helpful if you are a student or a content writer with a fixed word count. Some online notepads also have an option of dictate keyboard where you speak and the words are written themselves. Thus saving you from the hassle of typing for hours.
Data safety is foremost important for individuals. Online notepad with password provides you a chance to protect and secure your data on the web. While you may lose your precious data due to a damaged hard drive or a lost phone, data that is saved in online notepad with login is kept secure from all such cases, for eons until you decide to discard it yourself. Make sure to keep your online notepad password safe from people to secure your data.
Data sharing is a crucial part of life. Online notepads have made data sharing much easier as compared to conventional notepads. You can share your data saved on an online notepad through email, WhatsApp, Facebook, or any other app.
You might feel the need to delete a few notes from your phone to make some space but online notepads save you from such hassle as well. You can save as much data as you want without worrying about the storage space. Thus, they come in handy for people who deal with a plethora of data on day to day basis with less place of storage. Simply use an online notepad with password to save all your data in one place while keeping it secure as well.
While a few might disagree, but visuals play an important role in our perception of things. Along with all other benefits, online notepads are also aesthetically appealing for people who look to seek beauty. Rapid tables is such an online notepad that looks like a neat notebook page.
One main benefit of using an online notepad is, that you can share it easily with anyone. There are multiple options available to share this with anyone like Whatsapp, SMS, EMail, etc. And the interesting part is you can encrypt the entire note with a strong password. So, only authorized persons can access the note. This makes more sense to use a free online shareable notepad.
We deal with words and data all the time. Therefore, the need to store data is primary. With all its benefits, online notepads are a go-to for anyone. They are simple, easy to use, and one click away. We would personally suggest always use an online notepad with password to make sure your data is well protected and only you can access it with your online notepad password. Rest assured, it will keep your data safe for you. So anytime you want to write something new, use an online notepad for free and unleash the writer within you!
Conventional notepads have been replaced by Pad Online which has made note making much more easy and convenient than before. Any individual can now take notes online and save them on web for later use. As a result, data can be saved and accessed from anywhere without the threat of data theft or losing data because of loss of gadget in which it was saved.
So you might wonder what exactly Pad Online is? It is an e-notepad available on the internet. To access Pad online, simply go to your web browser and search “Pad online”. The search engine will take you to the website. Click on the link and start making notes. You can also save them for later use on web and the notes can even be saved on to your device. It can be used for any kind of write-ups from making daily to-do list and college assignments to writing blogs and articles before uploading. One of the best features of Pad Online is that it provides a word and character count as well so you can keep account of how much you have written.
Pro notepad editor is another form of e-notepad where you can not only create new notes but edit existing notes as well. This option is not available in all e-notepads. Online Notepad editor allows you to upload the file you want to edit from your device and afterwards you can edit it using the website. This option comes in handy if you don’t have access to your laptop and you need to edit or create a document urgently. You can simply do so by going to the browser in your mobile phone and create or edit the document of your choice. Although you can edit text on any e-notepad by simply copying pasting the text from the document to the editor but the option to upload a file is much easier and less time taking. Another interesting feature of Online Notepad Editor is that it can support different types of file formats. You can upload a word document on to an online notepad editor and edit it. But that is not it as online notepad editor has something more for you in stores as well. With its help, users can also convert a PDF file format into an editable text making it convenient for users to edit PDF files.
Note making has always been an important part of our daily lives since early ages. From simplest to highly professional, every text has its own importance and can come in handy any moment. E-notepads and editors bring a wide range of features for users to create and edit texts for free without the hassle to download any app. They can be accessed through any smart gadget and making an account on e-notepad website will permit users to access same data from any device of their choice any time and at any place. This reduces the chances of data being lost to minimal, increasing the accessibility and convenience. Create amazing texts and shape your creativity with the help of online notepad editor because the only limit here is your imagination!
For Natalie | - Resolved by Jam Case ID: 23247849 inContact ID : 506781777055 User ID: 1666596027 RC Phone Number: 17862206622 Customer Name: Natalie Company Name: Innovation Senior Living, LLC Call back #: 8633812168 Email Address: [email protected] Number of DLs: 50 Account Verified (Admin): No Issue / Customer Request: • unable to receive phone calls TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23247962 inContact ID : 506781788215 User ID: 191158031 RC Phone Number: 19739254111 Customer Name: Anna Aikens Company Name: Podiatry Center of NJ Call back #: (973) 861-1324 Email Address: [email protected] Number of DLs: 53 Account Verified (Admin): Yes | Ext. # 106 Issue / Customer Request: • need assistance how to listen to calls TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: 23247962 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: It was very good! SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23231261 inContact ID : 506781805345 User ID: 62416937004 RC Phone Number: 1 (614) 4581160 Customer Name: Marisa Horton Company Name: ZSG Talent Call back #: (614) 458-1151 Email Address: [email protected] Number of DLs: Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • calling about case 23231261 • wants to provision another phone • while gather details phone is already working as per customer • self resolved • end of call TS Performed: Complete step-by-step documentation • • • • • Extension: Danyon Hempy - Ext. 124 Digital Line: (614) 859-1350 Model: Polycom VVX 450 Business IP Phone Serial Number: (614) 859-1350 Is the customer on the same location as the device? Yes Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23228761 inContact ID : 506781819352 User ID: 59987825 RC Phone Number: 2256 Customer Name: Wendy Lopez Company Name: Aperto Property Management Call back #: (949) 617-2256 Email Address: [email protected] Number of DLs: 67 Account Verified (Admin): Yes | Ext. # 10672 Issue / Customer Request: • calling about case 23228761 • • • • • • • after an hour 9496172256 TS Performed: Complete step-by-step documentation • yanked case 23228761 • checked case notes • customer said that the phone is not functioning • it keeps on rebooting • she said that the issue started when someone from our team helped her when she called yesterday • checked device status on admin portal • device is showing online • after few minutes it showed offline • customer is not on the location where the affected phone is • advised customer that she need to be on the site where the device is so we can troubleshoot and re-provision the device • customer is upset • insisted to ts even if she is not on the location • no one is available on the site where the phone is as per customer • requesting for callback from someone after an hour • leaving the case open • end of call Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23248789 inContact ID : 506781842464 User ID: 2050506011 RC Phone Number: 17572485973 Customer Name: Gerard Gnade Company Name: Prosper Insurance Call back #: (815) 277-8511 Email Address: [email protected] Number of DLs: 120 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • wants to remove 7 or 8 licenses on the account • connect the customer over to CERT • agent's name : • TS Performed: Complete step-by-step documentation • assisted phone number (757) 802-4506 from extension 1059 to 1142 • guided customer • removed • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23249547 inContact ID : 506781877773 User ID: 2433367020 RC Phone Number: 1 (706) 6373264 Customer Name: Cat Stewart Company Name: Aurora Mauldin LLC Call back #: 4049920079 Email Address: [email protected] Number of DLs: 550 Account Verified (Admin): No Issue / Customer Request: • when someone call on website not 101 >> 102 >> 103 • when someone dialed the main number 1 (706) 6373264 calls should be forwarded to extensions 101 102 and 103 • also, during after hours calls are not being directed to their voicemail after hours TS Performed: Complete step-by-step documentation • customer unable to verify account • can't access admin portal to update SQ since she don't know the password and to not have access to e-mail on file to reset it • insisting to me to update the e-mail on my end so she can reset it • said that she is the new manager and they don't have the information or contact on the previous manager of the company • reached out to FS and advised that this is for account dispute since the former super admin no longer connected to company • created CIF case 23249728 • advised customer that her AM will reach out to her • customer refuse and wants to talk to supervisor • inform her that even if I connect her to supervisor we will not be able to make any changes since account is not verified • customer insisted to talk to supervisor • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23251482 inContact ID : 506782004680 User ID: 636105004 RC Phone Number: 18886653830 Customer Name: Dennis Shresta Company Name: Slooce Technology Incorporated Call back #: (858) 525-1000 Email Address: [email protected] Number of DLs: 0 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • need to set-up after hours voicemail TS Performed: Complete step-by-step documentation • guided customer how to record custom greeting • created after hours IVR || After Hours IVR (Ext. 1002) • created message only extension for after hours || After Hours Option 1 (Ext. 6) and After Hours Option 2 (Ext. 7) • added e-mail address notification [email protected] and [email protected] • added SMS notification [email protected] | [email protected] | [email protected] • test call • tested working • issue resolved • no other concern • case closure confirmed • end of call Resolution: How the issue was resolved • created after hours IVR || After Hours IVR (Ext. 1002) • created message only extension for after hours || After Hours Option 1 (Ext. 6) and After Hours Option 2 (Ext. 7) • added e-mail address notification [email protected] and [email protected] Case Number: 23251482 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ****************************************