Untitled Note

NO TS DONE For Elvis | RC Mobile App - Resolved by Jam Case ID: 20480536 inContact ID : 472562124775 User ID: 2968663036 RC Phone Number: 1 (631) 2340115 Customer Name: Elvis Toledo Company Name: Quality Enclosures Inc. Call back #: (631) 234-0115 Email Address: etoledo@qualityenclosures.com Number of DLs: 115 Account Verified (Admin): Yes | Ext. # 1307 Issue / Customer Request: • TS Performed: Complete step-by-step documentation • Rik Fairchild ext 2205 • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 20481198 inContact ID : 472562146574 User ID: 661198048 RC Phone Number: Customer Name: David Wagner Company Name: Burlington Area School District Call back #: (262) 757-4752 Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • wants to know if they can add paging extension on speed dial on their Mitel phone Waller School *84 TS Performed: Complete step-by-step documentation • inform customer that since paging extensions do not have a phone number, he cannot assign it to speed dial on their phone • customer understood • no TS or changes made on the account • end of call • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : 472562177539 User ID: RC Phone Number: 1 (619) 8007888 Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • activate phone TS Performed: Complete step-by-step documentation • att from ringcentrl • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For Howard | Call Fowarding - Resolved by Jam Case ID: 20481879 inContact ID : 472562197784 User ID: 63353453004 RC Phone Number: 1 (754) 7787665 Customer Name: Howard Castro Company Name: Advanced Recovery Systems, LLC Call back #: 954 649 8458 Email Address: hcastro@advancedrecoverysystems.com Number of DLs: 332 Account Verified (Admin): Yes IVR verified Issue / Customer Request: • when 3603261499 wants the call to be forwarded to ext 5500 TS Performed: Complete step-by-step documentation • phone number is assigned to RVR VAN ext 30015 • checked the call handling of ext 30015 • calls are being forwarded to CQ RVRVAN Receptionist, Ext. 6007 • upon checking, RVR VAN Nurses Station - 5576 is the only member of the queue • deleted ext 5576 as member • added RVR Receptionist - 5500 • test call • ringing but no one is answering on the line • customer will reached out to someone to check • agreed to close the case • will callback if issue persist • • • • • • • RVR Receptionist - 5500 • RVRVAN Receptionist, Ext. 6007 • RVR VAN Nurses Station - 5576 5576 deleted • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** need to create telco For | - Resolved by Jam Case ID: 20482370 inContact ID : 472562232508 User ID: 62770905008 RC Phone Number: 1 (813) 6272600 Customer Name: Chris Boland Company Name: Environmental Protection Commission Call back #: 1 (813) 6272600 ext 1045 Email Address: bolandc@epchc.org Number of DLs: Account Verified (Admin): Yes | IVR verified Issue / Customer Request: • calling about open case 20482370 • number spoofing on one of their employees direct number 813-497-2803 • TS Performed: Complete step-by-step documentation • we do not have control on how these people are using your number as their caller id • they might be using advanced software to choose what number to use • Charles Dowman | 1242 • (813) 725-4582 • 33619 flo tampa telco case created 20482961 Phone Number: 1 (813) 4972803 Change to: 1 (813) 7254582 (656) 218-9388 | Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** UNABLE to transfer call customer hang up For | - Resolved by Jam Case ID: 3033971036 inContact ID : 472562361140 User ID: 3033971036 RC Phone Number: 1 (630) 6727390 Customer Name: John Pacella Company Name: Allecap Transportation Call back #: 7084584500 Email Address: john@allecaptrans.com Number of DLs: Account Verified (Admin): Yes as per agent Issue / Customer Request: • Shane Tiamson of Implementations • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For Bryan | Inco - Resolved by Jam Case ID: 20484399 inContact ID : 472562365849 User ID: 367570004 RC Phone Number: 1 (888) 8335303 Customer Name: Bryan Markle Company Name: ONYX COMMUNITY Call back #: 6137424276 Email Address: bryan.markle@onyxcommunityservices.org Number of DLs: 1 Account Verified (Admin): Yes authorized caller Issue / Customer Request: • 0 to 19 • yealink ext 222 • message on Yealink phone screen "forwarding to my cell" TS Performed: Complete step-by-step documentation • guided customer to disable call forward on desk phone • changed status to disable • menu > feature > call forward > change status to disabled • changed if no one answers forward the call to ext 5 Onyx Message Centre • test call • tested working • issue resolved • no other concern • case closure confirmed • end of call Device : Yealink T54W Prime Business Phone Serial Number : 805E0CCA606A User : Addiction and Community Services Worker - Ext. 222 Phone Number : (416) 800-7772 Resolution: How the issue was resolved • guided customer to disable call forward on desk phone • changed if no one answers forward the call to ext 5 Onyx Message Centre Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For Ryan | Phone Provision - Resolved by Jam Case ID: 20485040 inContact ID : 472562395816 User ID: 302084030 RC Phone Number: 6026108227 Customer Name: Ryan Christensen Company Name: ZonaBuilders Call back #: (602) 816-0280 Email Address: ryan@zonabuilders.com Number of DLs: 2 Account Verified (Admin): Yes | Ext. # 101 Issue / Customer Request: • need assistance in setting up 3 Mitel phones TS Performed: Complete step-by-step documentation • guided customer to assign phone to extension 101 • • • • • • • • • • • • Device : Mitel 6940W IP Phone Serial Number : 1400E9155AB2 User : Ryan Christensen - Ext. 101 Phone Number : (602) 654-2007 IP Address : Instance ID : Device : Serial Number : User : Phone Number : IP Address : Instance ID : Device : Mitel 6940W IP Phone Serial Number : 1400E9155AB2 User : Ryan Christensen - Ext. 101 Phone Number : (602) 654-2007 IP Address : Instance ID : Device : Serial Number : User : Phone Number : IP Address : Instance ID : Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ****************************************