Untitled Note

Link: https://support.engagement.dimelo.com/contents/65149f9b7133682f2ea3ebfc UID: 727152018 RC Phone Number: (714) 263-3700 Customer Name: Jessica Gonzalez Company Name: ROBLES BABAEE, APC Call back #: (714) 263-3700 Email Address: jessica@robawins.com Number of DLs: 3 Account Verified (Admin): Y Ext. # 109 Issue / Customer Request: I wanted to ask for help on how to set up an IVR system with my RingCentral account TS Performed: Complete step-by-step documentation Guided the cx on how to create an IVR menu and set up the custom prompt Shared an article with the cx on how to change the user's call-handling settings Guided the cx to edit the after-hours settings. Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20219114 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support