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UID: 1458332011 RC Phone Number: (818) 244-5077 Customer Name: Harutyun Asatryan Email Address: info@aplusappliance.net Description: no matter which number or which option the customer chooses it should ring on all phones Troubleshooting: The calls are going to ext 1, checked the call handling and there were two extensions disabled that were not receiging the calls - Enabled the extensions and did a test that worked - Wanted to get notifications to the email info@aplusappliance.net every time they get a voicemail - Went into the queue extension 6 and changed the voicemail notifications to go to the correct email Resolution: After the changes agreed to close the case This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support ------------------------------------------------------------------------- Hello ______, Thank you for using RingCentral's Live Chat Support. Since our chat session ended unexpectedly, I would like to know if you still need assistance. Feel free to chat back with us so we can continue assisting you. Your case number is _______. Please get back to us with this ticket number to provide further assistance. If you would like to chat with us again, please click on the link http://support.ringcentral.com/ then click on “AskRingCentral” during business hours for real-time support. If you prefer to call, here is our main Support phone number: 888-898- 4591. Thank you for choosing RingCentral as your communications provider. Have a great day! Cheers, Ian Chat Technical Support RingCentral, Inc