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InContactID: 506487640340 UID: 992759019 RC Phone Number: 301-789-2388 Customer Name: Louisa Company Name: Asimina Tours LLC Call back #: (301) 789-2388 Email Address: louisa@asiminatours.com Number of DLs: 7 Account Verified (Admin): Y Ext. # 108 Issue / Customer Request: customer is in greece she is in the app but she is not able to make call's it is saying that she doesn't have internet. Troubleshooting: >>Call back at (301) 789-2388 >> call connected >> InID 506487640340 >>Trying to connect with Louisa >>Advice Louisa to get internet connection from >>Call back tomorrow 12md (EST 2 ) set up Resolution: Case Number: 23127762 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: N/A SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: N/A Reason for Intervention: N/A Endorsed to TL/SME?: N/A