17758853

Caller Name: Troy RC #: 6027142824 Callback Number: (602) 714-2824 Verified Email: troyvaldez@agavehomeloans.com # of DLS: InContact ID: 460792760452 User ID: 3149918020 Case #: Account Verified: Y / ext 107 Issue: -tcr status update and inquiries Troubleshooting: -xferred call to support tcr (Grethel) Grethel ************************************************ Caller Name: Petar RC #: 3124488303 Callback Number: (954) 372-2698 Verified Email: petar.pijakovski@gmail.com # of DLS: 4 InContact ID: 460792777306 User ID: 62814713031 Case #: Account Verified: Y / ext 101 Issue: -multiple users are unable to send sms Troubleshooting: SAMPLE SMS: FROM: 15635888171 TO: 19014285465 RESULT:Delivery Failed KIBANA: 2023-03-07 12:53:00.391 DEBUG 7 --- [881868027-41021] c.r.s.r.s.d.endpoint.ReceiveDlrEndpoint : Received DLR request from Bandwidth: BandwidthEventRequestResource(type=message-failed, time=2023-03-07T12:53:00.156340Z, description=unknown-error, to=[ 19014285465], message=BandwidthEventMessageResource(id=1678193578283fjmrr74uwl2idpeu, owner= 15635888171, time=2023-03-07T12:52:58.584Z, direction=out, to=[ 19014285465], from= 15635888171, media=null, tag=2081885595031, applicationId=78c45a87-5bfc-455f-a404-76935f58c83f, segmentCount=8), errorCode=9999) Regarding this INC-37352 A portion of customers may be experiencing failed SMS messages to a single mobile provider. ************************************************ Caller Name: Sid RC #: 9547872274 Callback Number: (954) 372-2698 Verified Email: sbairollu@techarmy.com # of DLS: InContact ID: 460792804306 User ID: 272532049 Case #: Account Verified: Y / ext 432 Issue: -multiple users are not able to send sms Troubleshooting: SAMPLE SMS: FROM : 19544088769 TO: 19544772201 (Cingular Wireless-NSR/2) RESULT: Delivery Failed KIBANA: https://kibana.int.ringcentral.com/s/default/app/discover#/?_g=(filters:!(),refreshInterval:(pause:!t,value:0),time:(from:'2023-03-07T00:00:00.000Z',to:'2023-03-08T23:30:00.000Z'))