Untitled Note

Incontact ID:464288358861 UID: 2561733020 RC Phone Number: 8036305272 Customer First and Last Name: Gloria Extension #: 106 Callback #: 8039604330 Email Address: Account Verified: yes Admin: no Description Information: the client called having issues with the text messages but only if they are going to send it through groups she is not able to see them but she is able to see the messages individually the client already uninstalled and install the app she did also update it but nothing the number will be 8036305272 Set ETA: Troubleshooting: I was able to see the TCR registration was completed so she send SS on the email and then i was able to see and it looks like they are from external numbers so it will be a normal behavior Resolution: Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y/N