Untitled Note

Good afternoon, Daniel. Regarding the DSAT that came alongside case no. 22645547, the customer expressed frustration towards a "pretty poor experience getting assistance to resolve the issues for the clients. RingCentral techs in general seem very undertrained and inexperienced in troubleshooting their own products. It's pretty common to burn up to 2-3 hours on the phone with RingCentral support and still not get anywhere with resolving the original issue". I followed the standard CNR procedure for Tier 2 (https://wiki.ringcentral.com/pages/releaseview.action?pageId=359630475) and after day 3 I closed the case since I was not able to reach out to him but he was able to take the survey somehow. Regardless, I will keep trying to get in touch with him and gather the information needed to escalate the case further. Best regards, Francisco.