Untitled Note

User ID InContact ID Customer Name: RC Phone Number: Extension # Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Unable to send faxes from the number "877 284 2819" It gives nothing, when he tries to send faxes using his email "mbains@rndvancouver.com", the email will be sent out but they don't get any notification and realize that no faxes are going through Their internet providers told them that the email the "mbains@rndvancouver.com" has no issues with faxing but it may be because we blocked it from the RC app server Issue/Subject: For Manjinder Bains | Issue: Faxing | By Andres Camp >> Fax sent to (877) 284-2819 and he received it >> Fax logs from 877 284 2819 (650) 769-6649 > (877) 284-2819 Add Contact 03/15/2023 3:07 PM - Incoming Fax Received (604) 438-4459 > (877) 284-2819 Add Contact 03/15/2023 1:46 PM - Incoming Fax Received (650) 844-8209 > (877) 284-2819 Add Contact 03/15/2023 1:41 PM - Incoming Fax Received >>Faxes are showing as received but on the other hand, no one is getting the faxes sent by this email mbains@rndvancouver.com >>Fax sent by the cx to 701 347 2508 and not received >>cx will call back later to continue troubleshooting Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: Initializing Extension Number in Issue: 101 Serial Number of the phone: is 249AD814C3BA Make and Model: Yealink SIP-T46U Digital Line: (571) 774-5882 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y