Untitled Note

Incontact ID: UID: Name: Issue description: TS: 1st callback attempt Called Number: 9046510317 Incontact ID: Issue: TS: No answer left VM 2nd callback attempt Called Number: Incontact ID: Issue: TS: No answer left VM ------------------- Problem : Missing call log Actual Behavior : no logs from October 2022 to January 2023 Expected Behavior : see logs from at least 9 months Steps to Reproduce : 1 Login to SW as agent > click on reports > detailed> filter from 10/01/2022 to 01/31/2023 and no results 2 SCP > Logs> Additional Notes : Name: Shiva Callback: 7326129721 Time