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Link: https://support.engagement.dimelo.com/contents/64e529fb71336893400e8f63 UID: 212655028 RC Phone Number: (281) 978-2166 Customer Name: First Cornerstone Group Company Name: First Cornerstone Group Call back #: (281) 764-8489 Email Address: mark.lauber@fcgllc.com Number of DLs: 33 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: Is there a capability to have an autoresponder for incoming calls and incoming texts? TS Performed: Complete step-by-step documentation Would like to have the option to leave a voicemail if missing a call or when someone is not available Informed about the incoming call handling and the different options they had. Resolution: How the issue was resolved Lost the chat to innactivity Case Number: 19850851 Resolved? N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support