Untitled Note

Customer Name: Michelle UID: 648346009 InContact ID: 463113693430 Extension #: 101 Main Company number: 9418034595 Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: cant access her account, not getting reset email medicare new law, recorded phone, when speaking to certain ppl, Troubleshooting: (steps taken to address the issue) Reset her email call recordings were not being sent to her email, i activated the feature, she should get the emails now it was promised to her when she opened the account that the emails were going to be sent to her but the feature was no activated until now. the client is concerned about the recordings she was not been getting Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y Analy 0048 Jaden Miverva Paul michellelitzler@gmail.com B@byb0mm3r 03/29/2023 10:29 AM 02/24/2023 1:49 PM 02/13/2023 2:10 PM 01/30/2023 10:16 AM