Untitled Note

User ID InContact ID Customer Name: RC Phone Number: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Account Verified: Description: Issue/Subject: For: | Issue: | By: Andres Camp Hi Team, Case number: 17953386 Agent Name: Ensel Guido Supervisor name: Heather Wilson Subject: TCR Registration Invalid escalation Reason: This Ringcentral account is not a Canadian account, this should be handled by the TCR department Actual step(s)/Info Missed: TCR Campaign is still pending Resolution/Recommendation: The customer needs to wait until the registration is completed. **Do not escalate to T2 without the right template**