Untitled Note

Incontact ID: 461848284772 UID: RC Phone Number: 8137192111 Customer First and Last Name: Julie Ardnt Extension #: 101 Callback #: 8134167720 Email Address: Account Verified: Y Admin: Y Description Information: cx wants to provision phone, WHEN SHE ANSWER THE CALL IT DISCONNECTED IMMEDIATELY Set ETA: N/A Troubleshooting: Transfer to provisioning Resolution: N/A Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N "Account Verified Y/N: Y How many phones are affected?: 3 Error on the Display Screen: None Extension Number in Issue: (101) Serial Number of the phone: Make and Model: Yealink W76P Digital Line: (561) 237-8346 Other Notes: Is the customer on the same location where the phone is?: N Internet connection working?: Y Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: N -Phone is powered ON: "Y