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Link: https://support.engagement.dimelo.com/contents/65207f74bd0e541259068116 UID: 63068086023 RC Phone Number: (512) 298-5311 Customer Name: Tess Andrews Company Name: Muscle Man Moving and Piano experts Call back #: (512) 910-2246 Email Address: tess@musclemanmoving.com Number of DLs: 5 Account Verified (Admin): Y Ext. # 102 Issue / Customer Request: why my phones are ringing after hours TS Performed: Complete step-by-step documentation The regional settings were set to Central Regina time, the correct time zone was Chicago Changed it to Central Chicago time and advised the cx to wait and test which worked. Changed the closed hour settings to go to the call queue with the correct closed hours message Shared an article on how to update the company CNAM Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20331649 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support