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UID: 2560884020 RC Phone Number: 8183464646 Customer Name: Ron Joyal Email Address: ron@ronjoyal.com Description: I want to take a direct # off a Polycom but keep the number active. Then I want to add a direct number to that same Polycom Troubleshooting: The phone 64167F4066D2 will change the number, the new number will be 818-465-6265 - Gave the cx the instructions to do the change Resolution: After the change cx agreed to close the case Disconnected email Hello _____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or calling 888-898-4591 opt.3 For now, case number ______ will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support