Untitled Note

Customer Name: Jordan Perez RC Phone Number: 5592860294 UID: 487889020 InContact ID: 505153388017 Company Name: Aplos Call back #: 5592860294 Email Address: jordan.perez@aplos.com Number of DLs: Account Verified (Admin): Y Ext. # 205 Issue: Create a new message-only extension for Friday Troubleshooting: Guided the cx on how to create a new message-only extension Good Friday 2024 (Ext. 14) and created a custom rule under ext.1 for the date requested properly. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: