Untitled Note
By: Anonymous4/4/20232 views Public Note
Incontact ID:
UID:
RC Phone Number:
Customer First and Last Name:
Extension #:
Callback #:
Email Address:
Account Verified:
Admin:
Description Information:
Set ETA:
Troubleshooting:
Resolution:
Recap:
Gain Agreement to close the case:
Promoted Support Site:
Promoted Survey:
SAT Prediction: 10
I am resolving the case now:
Attached KB Article:
For (Customer’s Name)_Issue_Assisted / Resolved by Mark T.
Case #:
Issue:
Troubleshooting steps done:
Results:
UID:
Help needed: