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Link: https://support.engagement.dimelo.com/contents/64c032697133680b4da88946 UID: 1385826011 RC Phone Number: (513) 793-1991 Customer Name: Arthur Harmon, Jr. Company Name: Attorney Arthur W. Harmon Jr. Call back #: (513) 318-1347 Email Address: arthur.harmon@harmonattorneys.com Number of DLs: 3 Account Verified (Admin): Y Ext. # 102 Issue / Customer Request: One: I need to gain access to my Superadmin / Two: I need to add an employee to my account TS Performed: Complete step-by-step documentation Cx wanted to access the super admin extension to check the faxes but was informed the faxes were routed to the correct extension Helped to reset the password on extension 101 to log in Helped add the user ext 104 Resolution: How the issue was resolved After the information agreed to close the case Case Number: 19530567 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support