Untitled Note

Parveen Shaikh Information to be updated by the agent To ensure a quick response please provide enough information for the Service Desk to be able to replicate the error. If there is not enough information to replicate the issue, the ticket will be sent back to get more information delaying the resolution. Details of Customers Error: Did not receive email confirmation or e ticket // tried resending it through tcc tool as well Managed Group: Trainline Browser/App type:IOS Software Version: na Booking Reference: 593813318765 Customer Email Address: lisaalicia81@hotmail.com Screenshot of error: na Customer Query: seeking confirmation and e tickets Options Given: tried resending the same , as didn't work resent on alt. email and raised the issue to TCS Agreed Solution: yes