Untitled Note

User ID 1919481019 InContact ID 469837959754 Customer Name: Kathy RC Phone Number: 269-256-4670 Extension #: 101 Best callback number: 313-530-1410 Email address: dhamesmd@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Port in request failed Issue/Subject: For Kathy | Issue: Port in request failed | By: Andres Camp Your port-in request could not be completed because the service address you provided does not match the address on file with your current service provider. Please check the correct address on file with your provider, edit the Request form enter it in the highlighted fields, and then click on the 'Submit' button to resubmit your port-in request. >The address on file is not the same as the one they have on file according to NTD >already explained to cx to send an email to ntd.helpdesk.com >ntd referred the customer to the losing carrier to get the correct address