Untitled Note

User ID InContact ID Customer Name: RC Phone Number: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Issue/Subject: For: | Issue: | By Andres Camp Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: offline Extension Number in Issue: (Provide all that applies) Serial Number of the phone: 64167FBA193B Make and Model: poly trio 8800 Digital Line: 207 910 2688 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y