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Customer Name: Elizabeth King RingCentral Number: 9496126334 UID: 265620020 InContact ID:463869235111 Extension #: 103 Best callback number: 9496126332 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Set up a new Desk phone purchased from a 3rd party on ext.103 Customers have Internet Access: Yes Make and Model: Cisco SPA 303 EXT and DL #: 103 MAC/SN: 381C1AB4AB44 IP address: 192.168.0.253 Troubleshooting: Guided the cx on how to assisted provisioning the device successfully Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo