Untitled Note

Customer Name: Kent RC Phone Number: 9493286002 UID: 1785364021 InContact ID: 470982211734 Company Name: Olson Superior Plumbing Call back #: 2089067964 Email Address: kendra@olsonsuperior.com Number of DLs: Account Verified (Admin): Y Ext. # 105 Issue: Set up a new Desk phone purchased from RC SN: FCH26243ENS Troubleshooting: Helped the cx to set up the Desk phone successfully Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: