Untitled Note

IC:507221043866 UID: 1626484015 RC Phone Number: 8648341978 Customer Name: Melissa Company Name: HAWKINS TOWING INC Call back #: 8647040600 Email Address: Number of DLs: Account Verified (Admin): Y Ext. # 104 Issue / Customer Request: The customer is having issues with the desk phones on extensions 101, 102,103 and 114: Polycom VVX 311 Serial Number: 482567249254 ext 101 QoS issue Serial Number: 482567B99858 ext 102 no getting IP Serial Number: 482567B8EDDC ext 103 no getting IP Serial Number: 482567248FF9 ext 114 QoS issue Additional Info: they are replaced devices Cx was advised to ask to the ISP about 2 devices that are not getting IP and also to check the RC network requirements Good afternoon Melissa This is to guide you how to check the network with the ISP -Let them know that there are 2 devices without getting IP ( 482567B99858 and 482567B8EDDC ) if they can perform any troubleshooting to get the IP or allow the device into the network -Also we need to check the network requirement and let them know that packet loss is going over 1% and jitter is going over 30ms (jitter can not be more than 1% and jitter can not go more than 30ms) These are the links with the information for the ISP: Network Requirements: https://support.ringcentral.com/article-v2/Network-requirements.html?brand=RingCentral