Untitled Note

For Rick | Polycom Phone Provision - Resolved by Jam Case ID: 19655212 inContact ID: 468336923317 User ID: 62413885004 RC Phone Number: (786) 7060744 Customer Name: Rick Galvez Company Name: Mila Miami LLC Call back #: (561) 679-9789 Email Address: rick@rivieradininggroup.com Number of DLs: 28 Account Verified (Admin): Y Ext. # 10013 Issue / Customer Request: • extension that is part of the call queue that is not working • Polycom phone provision TS Performed: • updated SQ for extension 10013 • as per checking, there is no device assigned to extension 111 (Reservations 111) • created RC meeting for screen sharing • https://v.ringcentral.com/join/403984147 • provided RCV disclaimer • get the phone's IP address • access GUI • factory reset the phone • utilities > phone back up