Untitled Note

Customer Name: Leslie Frankel RingCentral Number: 8187037190 UID:208961048 InContact ID:459848687581 Extension #:101 Best callback number:8189435986 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The fax line 8187038264 did not port over to us properly. They have a printer that works as a fax machine and ever since they switch to RC they can send faxes but cannot receive faxes on the printer Troubleshooting: Advised the cx to submit a new port-in request for that number and replace it with the current fax number in order to work properly Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo