Untitled Note

Incontact ID: 464288027256 UID: 303631043 RC Phone Number: 8003807988 Customer First and Last Name: Melanie Gagnon Extension #: 102 Callback #: 514 927 6376 Email Address: direction@durcq.com Account Verified (Y/N): Y by IVR Admin (Y/N): Y Description: Tryin to port a toll-free number by the other company Set ETA: N/A Troubleshooting: Thinking the issue is the number is associated with a local number Recommended the cx to email NTD and ask them Resolution: Cx agreed to finish the call and close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"