Untitled Note

For | - Resolved by Jam Case ID: 23002445 inContact ID : 505898302012 User ID: 3224493064 BT Phone Number: 01664482486 Customer Name: Irene Croft Company Name: CDM STRAVITEC LIMITED Call back #: 01664482486 Email Address: i.croft@cdm-stravitec.com Number of DLs: 10 Account Verified (Admin): Yes | Ext. # 301 Issue / Customer Request: • need to set-up company greeting TS Performed: Complete step-by-step documentation • guided customer how to record custom user greeting on extension 301 • test call • tested working • issue resolved • no other concern • case closure confirmed • end of call Resolution: How the issue was resolved • guided customer how to record custom user greeting on extension 301 Case Number: 23002445 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ********************* For | - Resolved by Jam Case ID: 22696580 inContact ID : 505898309609 User ID: 2006642064 BT Phone Number: 01312734085 Customer Name: Scott Company Name: Bield Ltd Call back #: 011441312734085 Email Address: S.Kernohan@bield.co.uk Number of DLs: 120 Account Verified (Admin): Yes | Ext. # 4085 Issue / Customer Request: • number port in status TS Performed: Complete step-by-step documentation • account is from BT contact center • checked case 22696580 • all numbers are already ported on case 12917765 • contacted BT SH • reached out NTD UK / BT SUPPORT Porting Concern • "All numbers are working under UID 2006642064 and is currently in storage. You may raise a ticket to telco ops to add the numbers to their account" • created telco case 23002786 • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ********************* For | - Resolved by Jam Case ID: 23002986 inContact ID : 505898325343 User ID: 1655227064 BT Phone Number: 01608656198 Customer Name: YARON FRAME Company Name: FRAME INTERNATIONAL LIMITED Call back #: 07767 321155 Email Address: yaron@frame-arch.com Number of DLs: 2 Account Verified (Admin): No Issue / Customer Request: • said that he wants to renew contract for his phone number and cancel the other phone number • unable to verify account TS Performed: Complete step-by-step documentation • • Yealink W76P incoming caller ID • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ********************* For | - Resolved by Jam Case ID: 23003050 inContact ID : 505898331872 User ID: 3353204064 RC Phone Number: 02032780148 Customer Name: Sam Hutchinson Company Name: EUROPEAN HERITAGE LTD Call back #: 07880195760 Email Address: sam@europeanheritage.com Number of DLs: 10 Account Verified (Admin): Yes | as per agent Issue / Customer Request: • transferred call from agent with EIN 614795224 • incoming caller ID - wants to show the phone number of the person • how to transfer call TS Performed: Complete step-by-step documentation • changed call information displayed on Melmerby Showroom (Ext. 1) • test call • tested working • additional concern : park location • created park location • guided customer how to park and retrieve a call • issue resolved • no other concern • case closure confirmed • end of call Resolution: How the issue was resolved • changed call information displayed on Melmerby Showroom (Ext. 1) Case Number: 23003050 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: Very good! SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ********************* For | - Resolved by Jam Case ID: 23003521 inContact ID : 505898348417 User ID: 62839682031 RC Phone Number: 1 (305) 2938424 Customer Name: Elizabeth Company Name: Florida Keys Healthy Start Coalition, Inc. Call back #: (305) 771-0426 Email Address: admin@keyshealthystart.org Number of DLs: 12 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • Cisco phone provision TS Performed: Complete step-by-step documentation • gather device details • 3rd party phone • factory reset device manually • assign phone to extension 1012 • no go • created RC meeting • https://v.ringcentral.com/join/568477906 • provided RCV disclaimer • unable to access GUI • this site can't be reached error message • phone is connected directly on router • turn off firewall settings • checked cable connections • change port • did ipconfig on CMD • iPv4 > 192.168.1.84 • tried different browser and in private • still no go • asking for activation code or service domain • • • • • • Device : Cisco 7841 Serial Number : WZ234109ZY 7T210D963EC9 User : Elizabeth Scott - Ext. 1012 Phone Number : (305) 771-0426 IP Address : 192.168.1.184 Instance ID : CCQ2048104U Resolution: How the issue was resolved • Case Number: 23003521 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ********************* For | - Resolved by Jam Case ID: 23005633 inContact ID : 505898580571 User ID: 3368468064 BT Phone Number: 01424847147 | 01424817147 Customer Name: KEN BARRY Company Name: MR KEN BARRY Call back #: 011447921068754 Email Address: kwd1barry@hotmail.co.uk Number of DLs: Account Verified (Admin): Yes | Ext. # 301 Issue / Customer Request: • wants to port in phone number 01424222011 TS Performed: Complete step-by-step documentation • getting an message • "You will lose your DSL/Broadband internet service if BT Cloud Work ports in a phone number associated with your DSL/Broadband account. You must remove your DSL/Broadband internet service before the number is ported in. Please call your service provider and get a new phone number for your DSL/Broadband line before you submit your port-in request." • reached out to BT SH • • • Resolution: How the issue was resolved • Case Number: 23005633 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ********************* For | - Resolved by Jam Case ID: 23009511 inContact ID : 505898713123 User ID: 724121048 RC Phone Number: 12138057098 Customer Name: Sean Perez Company Name: Gelfand, Rennert