Untitled Note

Customer Name: UID: InContact ID: Extension #: Main Company number: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: failed sms samples sender 12108608516 to 17747577067 time 4:05:34 PM sender 12108608516 to 12103805264 time 4:22:15 PM Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ----------------------- NO NEED TO ESCALATE TO TIER 2. You may DM me the template so I can check I will able to see it right away. Just fill up the template I will get the case from you. Use this template if you want to check if this is part of the Verizon issue. Sender Number: Receiver Number: Date and time of the issue: OUTAGE INC-37352 | Parent 17758853 - Some customers are experiencing failed SMS to a single mobile provider.