rebutts

NH/IA We're talking to people today about some important issues facing the state of NEW Hampshire. We're talking to people today about the current issues affecting New Hampshire We're conducting a public opinion survey in your area, and would like very much to include your opinions We're conducting a brief public opinion study about some issues affecting New Hampshire . We're talking to people today about public leaders and issues facing your area.. Hi my name is MJ, and I am calling from Clear Insights. We're talking to people today about the current issues facing your area. and would like to include your opinions. To begin with Do you currently lived or are you registered to vote in New Hampshire? And for statistical purposes only, would you please indicate which of the following age groups you belong to? (READ CODES 1-7. STOP WHEN RESPONDENT ANSWERS) 1. 18-24 2. 25-34 3. 35-44 4. 45-54 5. 55-64 6. 65 or older I understand Sir, but let me read all the statements as they are given in the survey and I willl take note of your answers. So can please help me out on this Sir/Mam, this will ensure that I will have food on my table for my family.... please Sir/Mam, since I got you on the line already, Ill make it quick for you Sir/Mam 11. “REPEATING QUESTIONS” (THIS MAY APPLY TO RESP WHO FIND THE QUESTIONS REPETITIVE AND REDUNDANT) R: "I totally apologize if the segments or questions may sound Repetitive. We are just ensuring your answers are consistent. To make the survey valid and complete." I understand Sir, but let me read all the statements as they are given in the survey and willl take note of your answers. So can please help me out on this Sir/Mam, this will ensure that I will have food on my table for my family....please Sir/Mam, since I got you on the line already, Ill make it quick for you Sir/Mam Just sharing, this works...especially for older respondents, but unfortunately, dq na sila.... Pro active rebuts for the Respondent in the Statement Questions With this one sir/ma'am, I just need to read all the statements and options for you. And whatever your understanding and beliefs and of course your answer into this statement are accepted. ------------------------------------------------------------------------------------------ KY Hi, this is MJ and I’m calling today from Clear Insights. We're talking to people today about the current issues affecting Kentucky and would like to include your opinions. And for statistical purposes only, would you please tell me which of the following age groups you belong to? (READ CODES 1-6) 1 18-24 2 25-34 3 35-44 4 45-54 5 55-64 6 65 or older -------------------------------------------------------------------- NH/IA We're talking to people today about some important issues facing your area. We're talking to people today about the current issues affecting New Hampshire We're conducting a public opinion survey in your area, and would like very much to include your opinions We're conducting a brief public opinion study about some issues affecting New Hampshire Hi my name is MJ, and I am calling from Clear Insights. We're talking to people today about the current issues facing your area. and would like to include your opinions. Do you currently lived in New Hampshire? And for statistical purposes only, would you please indicate which of the following age groups you belong to? (READ CODES 1-7. STOP WHEN RESPONDENT ANSWERS) 1. 18-24 2. 25-34 3. 35-44 4. 45-54 5. 55-64 6. 65 or older ———————————- what is the best time for us to call you back? CA Hi this is Grace, and I am calling from Clear Insights. We're talking to people today about some issues affecting California. to begin with Hi this is Grace, and I am calling in behalf of Clear Insights. Hi this is MJ, and I am calling from Clear Insights. a national survey research company We're talking to people today about the current issues facing your area. We're conducting a public opinion survey in your area, and would like very much to include your opinions For statistical purposes only, would you please tell me which of the following age groups you belong to? (READ CODES 1-6) 1 18-24 2 25-34 3 35-44 4 45-54 5 55-64 6 or 65 or older ———————————— May i please speak with the youngest male or female in your household who's registered to vote in IOWA ? May I please speak with the youngest (male/female) in the household who is registered to vote in Virginia? pag dont know ang sagot nya which candidate do you LEAN towards slightly? BASED UPON WHAT YOU’VE HEARD, SEEN, READ OR WATCHED, (DO YOU HAVE ANYTHING IN MIND ABOUT THE NAMES OF THE CANDIDATES WHO'S RUNNING FOR THE POSITiON?) We're conducting a public opinion survey in your area and would like very much to include your opinions. Rest assured. the survey responses are completely anonymous and at no time will I attempt to sell you anything. i understand sir/mam your opinion is important to us, and this will not take too much of your time. On this quick study, issues addressed includes economy, crisis, public health, criminal justice, gun rights, immigration, reproductive rights, drug use, education, and some public leaders. SPONSOR? We are a third-party research marketing firm, and our clients remain anonymous for confidential purposes. We don't have the liberty to divulge that information. a national survey research company Were just conducting a short survey. 5. “I AM NOT INTERESTED” R: "I understand that Mam/Sir your opinions are very important and will be used to improve your area." 8. “WHO ARE YOU?” R: "We are calling from Clear Insights. A national market research firm, conducting a brief study and would like to include your opinion." 7. “HOW WILL MY ANSWERS BE USED?” (Pedeng Emergency prompt) (pag ayaw ibigay ni respondents ibigay ang info R: "We are collecting this information for research. Your answers will be kept anonymous. The information will be handled confidentially so that no individual is identified. All study results will be presented as group data." 9. “WHO’S PAYING FOR THIS SURVEY?” (Whos you boss, who's paying) R: "We are an independent market research firm. Rest assured all calls are recorded and you are protected. We will not also get any Personal Details or solicit anything. We are not sharing those details." 15. For People who are Irate and are giving Hard Refusal ( remove/take me of the list) R: "I’m sorry for the inconvenience mam/sir, rest assured I'll do this as fast as I can please bear with me." 14. “FOR PEOPLE WHO HAS NO TIME” (wag silang bigyan ng idea na busy sila as much as possible) R: "I understand how busy you are, but this won't take too long. We want you to know your opinion matters and is important to us." 10. “REBUTTAL FOR AGE REFUSAL” R: "This is purely for statistical purposes, and will be kept confidential, we wanted to make sure we have equal representation for all age groups." IS THIS PHONE NUMBER CONNECTED TO A CELL PHONE? Yes......................................................................... 1 No .......................................................................... 2 CP-1. Do you currently live in Virginia? Yes (CONTINUE) No (THANK AND TERMINATE) your initials will do male refuse female refuse I APOLOGIZE ma'am/sir, WE'RE JUST READING THE QUESTIONS EXACTLY AS GIVEN and I am not trying to influence your vote here, we just wanted to know how you feel after hearing these statements i understand mam/sir this wont take too much of your time Opening spell : Hi this is Grace and I am calling from Clear Insights. We're talking to people today about the current issues facing your area. Closing spell : Thank you for completing the survey. Have a great day! Thank you! DNC spell : I will now going to put you on our DO NOT CALL LIST. Have a great day! Thank you! Name: Mariane Grace Cabillo Project: WE-0586-1023 NH 2023 Supplemental MT Phone #: 16035690140 Number of Complete: 1 Time: 10:19 i understand mam/sir your opinion matters to us *I'm Asian but we are located in ( Idaho ) *I'm currently residing in ( Idaho ) *I understand that but we are not allowed to give/speak our opinion to avoid biasing the study *I understand that but based of what you've heard , seen or read (red) , how will you answer this question? * I understand that but please answer within my scale * For the last question When respondent is asking if how many time Deseret news will contact them? -Deseret News are going to give a call just once DNC Scenarios -I will now put you on our do not call list thank you and have a great day! Who would you vote questions -I understand that but please answer within my scale When the respondent is asking for the agent's opinion -I understand that but we're now allowed to provide our opinions but please answer within my scale Percentage when respondents is asking how many questions left ? -We are (percentage) done with the survey so please stay on the line -We already at 90% of the survey, rest assured ill do this as fast as i can. * I understand that , this will not take longer *we are independent research firm rest assured we are not collecting any data we just want to improve your area. *Ill do my best to finish the study as much as i can *I really understand you want my opinion however I'm not allowed to share my opinion to avoid biasing the studies. *We are independent body conducting a quick survey . FAQs FOR POLITICAL STUDIES FAQs MAY ALSO APPLY FOR MED PROJECT STUDY: 1. "DID NOT AGREE TO PROVIDE GENDER" “This is just for classification purposes only and will not be connected to you in any way.” - (IF INSISTED) Then go back to the point of interruption immediately, don't wait for the respondent to throw another objection, you may go BY OBSERVATION to go through the next Q. 2. "DOESN’T WANT TO PROVIDE INCOME" “Your answer will be kept confidential and in no way connected to you personally. Just provide an approximate amount or a ballpark figure.” - FYI: BEFORE READING THE QUESTION FOR THE INCOME, WE CAN SAY “AGAIN THIS IS FOR STATISTICAL PURPOSES ONLY” 3. “HOW DID YOU GET MY NUMBER?” R: "We use a computer-generated list of random phone numbers to be sure we reach all areas." 4. “WHY YOU HAVE DIFFERENT PHONE NUMBER?” R: "We are an outbound call center with many agents and we are all set up with our own number. Not all the numbers our company purchased are from the state we are in." 5. “I AM NOT INTERESTED” R: "Your opinions are very important and will be used to improve your area." 6. “I AM DONE, I DON'T WANT TO DO THIS ANYMORE” R: "Please stay on the line for just a few minutes. We're almost finished. Your answers represent thousands of people like you who won't have a chance to tell us what they think." 7. “HOW WILL MY ANSWERS BE USED?” (Pedeng Emergency prompt) (pag ayaw ibigiay ni respondents ibigay ang info R: "We are collecting this information for research. Your answers will be kept anonymous. The information will be handled confidentially so that no individual is identified. All study results will be presented as group data." 8. “WHO ARE YOU?” R: "We are calling from Clear Insights. A national market research firm, conducting a brief study and would like to include your opinion." 9. “WHO’S PAYING FOR THIS SURVEY?” (Whos you boss, who's paying) R: "We are an independent market research firm. Rest assured all calls are recorded and you are protected. We will not also get any Personal Details or solicit anything. We are not sharing those details." 10. “REBUTTAL FOR AGE REFUSAL” R: "This is purely for statistical purposes, and will be kept confidential, we wanted to make sure we have equal representation for all age groups." 11. “REPEATING QUESTIONS” (THIS MAY APPLY TO RESP WHO FIND THE QUESTIONS REPETITIVE AND REDUNDANT) R: "I totally apologize if the segments or questions may sound Repetitive. We are just ensuring your answers are consistent. To make the survey valid and complete." 12. “WHAT ARE YOU SELLING?” R: "We are not selling anything. We are not telemarketers. We are just conducting research studies." 13. “I AM TOO OLD FOR THIS” R: "No one is ever too old to have an opinion, and yours are just as important as anyone's." 14. “FOR PEOPLE WHO HAS NO TIME” (wag silang bigyan ng idea na busy sila as much as possible) R: "I understand how busy you are, but this won't take too long. We want you to know your opinion matters and is important to us." 15. For People who are Irate and are giving Hard Refusal ( remove/take me of the list) R: "I’m sorry for the inconvenience mam/sir, rest assured I'll do this as fast as I can please bear with me." 16. WHERE ARE YOU LOCATED? R: Our Main Office is in IDAHO and we also have one secondary office in UTAH. (Then proceed to the next question/statement immediately). ONLY APPLIES FOR MED PROJECT STUDY: Q. “WHAT IS THIS FOR?” R: "WE'RE JUST CONDUCTING A QUICK PUBLIC OPINION STUDY ABOUT MEDICATION DISPOSAL PROGRAMS IN YOUR AREA." NOTE: Ensure to apply the ARM METHOD pattern in providing: ACKNOWLEDGEMENT - REBUT - MOVE FORWARD sequence to have a GOOD CALL CONTROL OF THE RESPONDENT. CLARIFICATION FOR RESPONDENTS OBJECTION IN REGARDS TO DNC AND PROPER CALL DISPOSITION: (1) IF THE RESPONDENT SAY, “ADD/PUT ME ON YOUR DO NOT CALL LIST” - NO REBUTTAL, SHOULD PUT THE NUMBER ON DNC. - IF THE RESP HANG UP AND THE AGENT DIDN'T GOT A CHANCE TO SAY THAT WE WILL ADD THEM IN DNC, THE CALL DISPOSITION SHOULD BE "RESPONDENT TERMINATE". - IF THE AGENT WAS ABLE TO INFORM THE RESPONDENT THAT WE'LL BE ADDING THEM TO THE DNC LIST, THE CALL DISPOSITION SHOULD BE "DO NOT CALL". *** ON THE OTHER HAND, (2) IF THE RESPONDENT SAYS: “DO NOT CALL ME” “DELETE MY NUMBER” “REMOVE MY NUMBER FROM YOUR DIALING LIST”/TAKE ME OFF YOUR LIST". - AGENT SHOULD PROVIDE REBUTTALS "THE DO NOT CALL LIST ONLY APPLIES TO TELEMARKETERS......" - IF THE RESP HANG UP AND AGENT WAS NOT ABLE TO PROVIDE REBUTTAL, THE CALL DISPOSITION SHOULD BE "RESPONDENT TERMINATE". - IF THE AGENT WAS ABLE TO PROVIDE REBUTTAL, BUT THE RESPONDENT INSISTED THEN HANG UP, THE CALL DISPOSITION SHOULD BE "HARD REFUSAL". IMPORTANT: DO NOT PROACTIVELY MENTION TO RESPONDENTS THAT WE CAN ADD THEM ON DNC file://ewbpo-fs1/Agent/mcabillo/Downloads/NH