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Link: https://support.engagement.dimelo.com/contents/64e67ce1bd0e5444e72701f2 UID: 172402031 RC Phone Number: (415) 331-4270 Customer Name: Jessica Carstens Company Name: Cartelligent Call back #: (415) 339-4562 Email Address: jcarstens@cartelligent.com Number of DLs: 44 Account Verified (Admin): Y Ext. # 1013 Issue / Customer Request: the first is I want to assign phone 64167F1A7E46 to user Jon Chan TS Performed: Complete step-by-step documentation Assigned the phone 64167F1A7E46 to ext 2046 Wanted to know a way to have a register of the calls to the main number, showed the call logs and explained them Wanted to know how to hear call recordings, sent an article Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19864031 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support