Untitled Note

IC: 506780721995 Case: 23066708 UID: 1152397008 Customer Name: Shari Best callback number: (470) 374-5445 Customer's preferred callback time : Email address: hari@capital-idea.net Problem: Phone number: (954) 666-0259attached to ext. 102 is not forwarding to an external number The cx wanted to display the direct number for all the extensions instead of the MN Solution I just removed the special characters from incoming call information for ext. 102 and made many test I guided the cx to how to change the caller id for the users Cx was very happy and agreed to close the case