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UID: 1925682019 RC Phone Number: Customer Name: Mike Adkins Email Address: madkins@curreyadkins.com Description: I am trying to activate my account but I do not know why I am not receiving activate code on phone. Troubleshooting: Not getting the SMS code to verify the account which is disabled at the moment so it is not possible for the agent to check if the number is correct - Tried disabling the 2FA in the account but it did not work Resolution: Referred to call the main line for more options This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _____ to get feedback and understand what you liked or prefer or whether we did well overall and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello _____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support