Untitled Note

Customer Name: Daniel UID: 483641028 InContact ID: 460085957648 Extension #: 103 Best callback number: 424 226 0412 Ring central number: 424 226 0412 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: He needs help on how to fill out the opt-in and opt-out of the TCR form. 17535466 Troubleshooting: (steps taken to address the issue) The customer was being explained that there is no option for 2 way conversation (the cx can send a text to group of people and he will be able to see the replies) The customer requested a supervisor since he wanted to corroborate this but then stated he wanted to take another call and requested for the supervisor to call him back. Supervisor was being requested but was never provided. End of the shift. No more actions taken. Recap: Y/N N Support Site provided: Y/N N Survey Spiel: Y/N N