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Link: https://support.engagement.dimelo.com/contents/64d2adf2713368495cd700a7 UID: 2969283020 RC Phone Number: (406) 551-6357 Customer Name: Camille Bissell Company Name: Northwestern Mutual Montana Call back #: (406) 522-4766 Email Address: camille.bissell@nm.com Number of DLs: 53 Account Verified (Admin): Y Ext. # 4766 Issue / Customer Request: I need you to change our phone tree for us in our Billings office setup TS Performed: Complete step-by-step documentation The number 406-248-2610 should forward to the IVR ext 1005 Going to correct extension, prompt text-to-speech is the correct one, cx hears "thank you for calling" did a test and it just says "Thank you for calling" Tried assigning the number to the IVR but playing the same message, tried a custom rule, assigning it to the Billing site but did not work Created a new IVR ext 1005 and assigned it there and it worked Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19694442 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support