Untitled Note

Incontact ID:465068868110 UID:1870967019 RC Phone Number: (706) 818-6018 Customer First and Last Name: Tonia Scheff Extension #: 6018 Callback #:678517132 Email Address: Account Verified: Y Admin: Y Description Information: the client needed help to reprovision the desk phone (third party) Mitel 6920 IP Phone Serial Number: 08000FD158F5 Set ETA: Troubleshooting: so first we when for assisted provisioning to see if it could work we unassign the phone and then assign it again to the extension and factory reset the phone but it did not work it provided the options VOICE SERVICES it provides some options like my cloud connect, manual software upgrade, my voice connect what does this mean Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N ATA analog telephone adapter: to connect to a fax machine para sacar el IP se utilize en la computudora no supportamos fax machines to start the provisioning go to user>unassign ext>add >add a user without devices>QTY(is how many ATA ADD) without number>select site this will be if they don't have already the ext. then select the ext. and add the information so, for example, fax machine enter the email that you want to use and then also activate the ext. to find the IP address they will need an analog telephone y con todo estosi tiene el ext, un faxt machine solo se pueded usar el ATA NO PUEDE RECEIBIR LLAMADAS