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Link: https://support.engagement.dimelo.com/contents/650cbb57bd0e549d2b145b61 UID: 63021074008 RC Phone Number: (818) 650-6700 Customer Name: 8082 VN-IT Jairo Company Name: Southern California Medical Center Call back #: (323) 568-1006 Email Address: jmelgoza@scmedcenter.org Number of DLs: 244 Account Verified (Admin): Y Ext. # 8082 Issue / Customer Request: User ext 6010 is not getting calls on the mobile app TS Performed: Complete step-by-step documentation Tested the web app and it worked Using an iPhone 7 to get calls Recommended re-installing the app and logging in with the number Resolution: How the issue was resolved Cx will test and reach back if not resolved Case Number: 20156350 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support