Untitled Note
By: Anonymous7/7/20234 views Public Note
For James | Speed Dial - Resolved by Jam
Case ID: 19243279
Incontact ID: 466903111744
Company Name: Credible Messenger Mentoring Movement
RC#: (929) 2074100
User ID: 564670048
Total DLs: 5
Caller Name: James Hartman
Callback Number: (973) 286-6176
Verified Email: jhartman@crediblemessenger3.org
Account Verified: Y - ext 101
Admin / User: admin
Issue:
• want to set up speed dial on his Avaya phone
Troubleshooting Done:
• guided customer first to add the phone number that he usually call for him to be able to add it on speed dial
• e-mail sent to customer regarding the steps on how to set-up speed dial
• customer said he was able to add contact and will work on setting up speed dial
• will callback if further assistance needed
• end of call
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For April | Ghost Call - Resolved by Jam
Case ID: 19243933
Incontact ID: 466903143347
Company Name: Stiles Law, PLLC
RC#: (423) 4985001
User ID: 63018731008
Total DLs: 2
Caller Name: April Stiles
Callback Number: (423) 4985001 8705305858
Verified Email: April@Stiles.Law
Account Verified: Y - ext 101
Admin / User: admin
Issue:
• phantom / ghost calls
• caller ID showing is just a typical phone number
•
• April1@Stiles.Law
• chris@stiles.law
Troubleshooting Done:
• as a workaround, provided customer an option to have an IVR set-up
• customer agreed
• unable to access account
• password reset e-mail sent and customer was able to reset password and log in to her account
• guided customer to record IVR prompt
• callback customer to change line since she is using her phone to call Ringcentral
• incid : 466903181378
• spoke to April
• unable to record greeting
• static line
• requested for callback within an hour after she recorded her IVR prompt
• end of call
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• schedule a consultation | hire
• reset password for ext 101
• thank you for calling stiles
• if you would like to speak with someone a
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For Gilbert | Port In - Resolved by Jam
Case ID: 19244629
Incontact ID: 466903187909
Company Name: THE GLADNEY CENTER FOR ADOPTION
RC#: 8179225920
Caller Name: Gilbert
Callback Number: (817) 922-5942
Verified Email: Gilbert.Rodriguez@gladney.org
Account Verified: Y - ext 5924
Admin / User: admin
Issue:
• port in phone number
Troubleshooting Done:
• as per checking, account brand is Avaya
• provided Avaya phone number (866) 282-9245
• end of call
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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For | - Resolved by Jam
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Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************
For | - Resolved by Jam
Case ID:
Incontact ID:
Company Name:
RC#:
User ID:
Total DLs:
Caller Name:
Callback Number:
Verified Email:
Account Verified: Y - ext
Admin / User: admin
Issue:
•
•
•
•
•
Troubleshooting Done:
•
•
•
•
•
****************************************