Untitled Note

Customer Name: Jonica RingCentral Number:5595700477 UID:254491041 InContact ID:462522036273 Extension #:101 Best callback number:5592842315 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx wants to know when they will receive the new ATA they requested case 18091862 Troubleshooting: Advised the cx there is no replacement made yet for the ATA there is no shipping case. Suggest the cx to request the replacement but she is upset about the $25 charge for returning process and requested a supervisor. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo