Untitled Note
By: Anonymous10/20/20233 views Public Note
Good morning, Joshua.
I've noticed that cases created under the case record type "Support Chat" are giving strange errors on SalesForce when the agents need to escalate them to the Telco Ops or Glip Specialist queues. In order to expedite our workflow I advised the whole chat team to create child cases under the case record type "Support T1" to avoid that error.
Best regards.