Untitled Note

Customer Name: John Albano RC Phone Number: 9494014771 UID: 63077246028 InContact ID: 506931935212 Company Name: escrow321 Call back #: 9495335746 AT 10:30 CR TIME Email Address: jalbano@escrow321.com Number of DLs: Account Verified (Admin): Y Ext. # 4771 Issue: Call queue Text messages Troubleshooting: Educated the cx on how to check the received text messages for the call queue TeamBotterell (Ext. 3111). But the cx is having errors when he tries to log in. "The email and password do not match. Please try again or reset your password." "Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions." Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: