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Customer Name: Dilip RC Phone Number: 5625135183 UID: 139646030 InContact ID: 468177453260 Company Name: Pacific Villa Care Center Call back #: 6267366373 Email Address: meditechdata@gmail.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Set up a new Desk phone purchased from RC 0004F2794E1A on ext.117 Troubleshooting: Helped the cx to move the phone to the ext.117 properly Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: For (Customer’s Name)_Issue _Assisted / Resolved by Pablo