Untitled Note

Customer Name: Katy RC Phone Number: 9798003867 UID: 343071048 InContact ID: 472325660784 Company Name: Texas Gulf Recycling US Call back #: 2812326677 Email Address: kt@texaswastecontrol.com Number of DLs: Account Verified (Admin): Y Ext. # 102 Issue: Call forwarding the phone number 8329687368 to an external number 3615741998 Troubleshooting: Guided the cx on how to create two custom rules under auto*receptionist and ext.102 to forward the calls properly Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: