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Customer Name: Sabrina Quile RC Phone Number: 7028051760 UID: 824575020 InContact ID: 468176733177 Company Name: Browne Law Group Call back #: 6502454532 Email Address: sabrina@antilawyer.com Number of DLs: Account Verified (Admin): Y Ext. # ext.25 Issue: Ext.25 Phone not ringing Troubleshooting: Advised the cx to disable the DND on her phone and then worked properly Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: For (Customer’s Name)_Issue _Assisted / Resolved by Pablo