Untitled Note

Customer Name: Fred RC Phone Number: 8185338080 UID: 2307480005 InContact ID: 469012558391 Company Name: Dignitonic Home Care Call back #: 8185338080*101 Email Address: dignitonic@gmail.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Call forwarding issues Troubleshooting: Helped the cx to change a custom rule under ext.101 Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: For (Customer’s Name)_Issue _Assisted / Resolved by Pablo