Untitled Note
By: Anonymous9/19/20232 views Public Note
Link:
UID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
TS Performed:
Complete step-by-step documentation
Resolution: How the issue was resolved
Case Number: _____
Resolved? Y/N
PKI/JIRA: (if any) N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:statement from the customer
SAT Pred: 7-8
For intervention - Y/N?: N
Reason for Intervention: N/A
Endorsed to TL/SME?: N