Untitled Note

Link: https://support.engagement.dimelo.com/contents/651340c17133682f5c13c271 UID: 3719362020 RC Phone Number: (704) 588-1091 Customer Name: Jeff Hayes Company Name: PT International Call back #: (980) 242-3430 Email Address: jhayes@ptintl.com Number of DLs: 95 Account Verified (Admin): Y Ext. # 153 Issue / Customer Request: I need to create an extension using phone serial # 64167F7FD420 TS Performed: Complete step-by-step documentation Guided the cx to create the user ext 210 and assigned the phone to it Swapped the RC app of ext 210 with the phone 64167F7FD420 assigned to ext 165 The phone showed "offline" tried the provisioning settings again but it was not working Provisioned the phone and showed "Online" but it was displaying extension 165's name Case #: 20203252 UID: 3719362020 Issue: The phone 64167F7FD420 was changed from one extension to the other, it is online and working but still shows KB of Keywords used on the Support site: Help needed: Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20203252 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support