Untitled Note

For Mike | Enable Intercom - Resolved by Jam Case ID: 20020880 inContact ID: 470160843725 User ID: 1430221015 RC Phone Number: 5704354213 Customer Name: Mike Company Name: MICBEE TRANSPORTATION, LLC Call back #: (570) 435-4213 | 5709163962 Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • enable intercom TS Performed: Complete step-by-step documentation • assisted customer to enable intercom for extension 101 102 and 103 • call disconnnected • callback customer • incid : 470160858760 • was able to spoke to Mike and requested to call him back on a different number 5709163962 • callback customer • incid : 470160861028 • spoke to Mike and continue troubleshoot • disable custom rule ext 101 • My Rule 1 Incoming Calls Forward Order changed 1 (570) 9712989, 1 (570) 5063567, 92 85504922, 92 82784771, 1 (570) 6063289, 1 (717) 4372375, 1 (570) 9163962 on Brenda Hoover, Ext. 101 • test call • tested working • issue resolved • no other concern • case closure confirmed • end of call Resolution: How the issue was resolved • assisted customer to enable intercom for extension 101 102 and 103 Case Number: 20020880 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** Case ID: 20022018 inContact ID: 470160949826 User ID: 2252592005 RC Phone Number: (801) 3283600 Customer Name: Brandon Rasmussen Company Name: KMC Law aka Kirton